FAQ


How much do tickets cost?

Presale: $13 plus $3 booking fee
Door Sales (if available): $17


How Do I Buy Tickets?

Follow the links from each film’s page in the program. We accept Mastercard, Visa and Rooftop Movies Gift Vouchers online. Click the link in your confirmation email to view, save or print PDF tickets.

Tickets are on sale until 5pm on the day of the screening unless sold out prior. The Rooftop Movies Box Office is open for door sales from 6pm. Each film will start approximately at 8pm.

We advise booking online before 5pm to guarantee entry.


Do I need to print my ticket, or can I show it on my phone?

Either is OK. Make sure to have your ticket ready on your phone to show the Box Office staff when entering.


Do films sell out?

Yes! Particularly on weekends and towards the end of season. Make sure to book in advance to avoid disappointment.


Can I buy tickets at the venue?

Yes - But only if the film has not sold out online. We recommend booking in advance to avoid disappointment.


What Should I bring?

Your ticket(s), photo ID for entry, and some cash if you’re planning on buying drinks or food.

It can get pretty cold up there as the sun goes down, so some warm clothes and a blanket always helps, but you can hire these from our box office if you need to. Blanket hire is $5. We do ask for an additional $10 deposit that is returned to you at the end of the night.

No need to bring chairs - we’ve got enough deck chairs and bean bags for everybody.


Is the venue 18 only?

Yes - Rooftop Movies is a licensed venue and you will be asked for proof of age at the entrance.

Minors will only be able to enter under the supervision of a parent or legal guardian. Only the minor's legal parent or guardian can provide entrance for them, and must stay for the duration of the film. For example, a sister or brother with their younger sibling and two of their friends cannot be considered a suitable legal guardian.

Above all, the rating of the film takes precedence. If the film has a MA15 rating they must be over 15 to attend, regardless of whether with a parent or not.


What proof of ID will I need for entry?

Click here to find out about acceptable identification for proof-of-age in Western Australia.


Can I bring my friend who is under 18?

Unfortunately not. Minors will only be able to enter under the supervision of a parent or legal guardian.


What is there to eat on the roof?

Dough Pizza is back again this year, serving up their delicious pizzas and tasty sides, all prepared fresh on the roof!

Click here to download the menu of items available on the Roof.


Is seating reserved?

Seating is unreserved - it’s first come, best dressed. We can’t reserve seats, sorry.


What time should I get there?

Doors open at 6pm, and the film starts at 8pm. We recommend getting there as early as you can to choose your seat, check out the view, relax, and enjoy the bar and delicious food.


When does the season end?

Our last film will show on 11 March 2017.


How do I get there?

We’re located on the top floor of the City of Perth Roe Street car park.

If you’re parking there, access is from 68 Roe Street, Northbridge.

If you’re arriving another way, access for pedestrians is on James Street, just over the road from the Northbridge Piazza.
Take the elevator to level 6!


Can I BYO food and alcohol?

As we’re a licensed venue, you cannot BYO alcohol. You’re welcome to bring your own snacks.


Do you accept EFTPOS?

The Rooftop Box Office accepts EFTPOS, but the bar, food and candy facilities require cash. There is no cash withdrawal facilities on site - the nearest is a NAB ATM on James Street or Commonwealth ATM on Lake Street. You can get a pass out to leave the venue to go to the ATM.


When do the gift vouchers expire?

Gift vouchers expire at the end of the season - they are not transferable to future seasons. Don’t wait until the end of the season to use them, as films are very likely sell out.


How do I use a gift voucher?

Gift vouchers can be only be used on the website to pre-order tickets - they can’t be used at the Box Office or for food or drinks on the night. Head to the program, pick a film you like and proceed through to check out. When prompted for payment, select ‘gift voucher’ and enter the details on the ticket. If you have any problems redeeming your gift voucher, contact us.


What if it rains?

As an outdoor event, we’re occasionally subject to bad weather. We’ll try to go ahead with events wherever possible, and may not cancel for light or intermittent rain. We strongly recommend customers bring wet weather gear to events in case of rain (note - the use of umbrellas during screenings is not permitted). However, you can buy ponchos at the Box Office for $5.

Events will only be cancelled if weather poses a safety threat to patrons or staff.

If a screening is going to be cancelled due to weather, all ticket holders will be sent an email by 5pm letting them know. We will also post on the Facebook page around this time.

In that event, we’ll follow up the next business day and ask customers to specify a film that they would like to see in place of the cancelled movie, and we swap their tickets over to that show.


I booked tickets but can no longer attend. Can I get a refund?

All bookings are final - we don’t refund or exchange tickets for a booking mistake or a change of mind. Please take care when booking to check you have the correct details.

In the event of a wet weather cancellation, we’ll exchange your ticket for another session.

For full details of our refund policy please refer to our terms and conditions.


How does the parking work?

We no longer validate parking tickets with a ticket purchase. However, parking is still accessible at Roe Street car park.

Parking Rates for City of Perth Roe Street Car Park:

Monday - Sunday
Hourly Rate 6am - 6pm: $3.50

Monday - Sunday
Hourly Rate 6pm - 6am: $3.70

10 Hour Maximum
Monday - Friday*: $17.70

24 Hour Maximum
Monday - Friday*: $33.10

Early Bird
Entry before 7am, Mon - Fri, 10 hour maximum*

Night Rate
6pm to 3am* $10.80

Weekend & Public Holiday Rate
10 hour maximum between 6am & 6pm* $13.30

*Thereafter hourly rate applies.


Can I hire out the cinema?

We can hire out the cinema for private screenings. Please see our Functions Package for details.


Can I hire Rooftop Movies as an event space or for my wedding?

We’re always open to receiving proposals for other events at the Rooftop, however the venue is not suitable for hosting weddings or reception functions.

Take a thorough read through our Functions Package, and drop us a line if you’ve got something in mind.


Do you offer group booking packages?

Yes. For groups of 10 or more, again, see our Functions Package for further details.


I can’t remember my password. Can you help?

When being asked for login details, click the ‘trouble logging in?’ link underneath the password box to reset your password. If you’re not receiving the reset email, make sure to check your junk folder.

If you’re still having difficulties, get in touch with us via email hello@rooftopmovies.com.au or give us a call on (08) 9227 6288.


Can you play this movie?

There’s many factors we need to consider when deciding on our program, but we will certainly consider your suggestions and would love to hear from you. Please email hello@rooftopmovies.com.au

Otherwise, there will be a Suggestions Box at the Box Office for you to put in any requests you may want to see up on the big screen!


I’ve got some feedback. Where can I send it?

Great! We love feedback. Please email it through to hello@rooftopmovies.com.au
We endeavour to respond to all feedback within 48 hours.


Can I work for Rooftop Movies?

We hire all our staff before the season begins, so we recommend signing up to our e-news you can be informed of any upcoming jobs for future seasons.


Accessibility

Rooftop Movies is wheelchair accessible. Disabled toilets are located on ground level of the building.

Rooftop Movies accepts Companion Cards. Simply purchase a ticket and email your confirmation to hello@rooftopmovies.com.au with your Companion Card details, and we will issue you a complimentary ticket for your companion. The card will need to be shown upon entry.


What are you contact details?

Contact Rooftop Movies via phone on (08) 9227 6288 or email at hello@rooftopmovies.com.au

Please note our office hours are 9am - 5pm weekdays so we can only respond to queries during this time.